Privacy Policy

1 Scope

This policy covers information collected through our public website at mytrackio.com, our TrackMyFleet platform, and any related communications, support, events, or marketing activities. By using our services, you consent to the practices described here.

2 Information We Collect

We collect personal and business information in the following ways:

• Information you provide: account registrations, contact forms, demo requests, quote submissions, surveys, or support inquiries.
• Fleet and operational data: asset details, GPS telemetry, maintenance schedules, expense records, custom fields, and uploaded documents you ingest into the platform.
• Payment and billing data: business contact information, billing addresses, and limited payment-related details handled through secure payment processors.
• Automatically collected data: IP address, browser/device information, cookies, analytics identifiers, and usage metrics gathered to secure and improve our services.
• Third-party sources: business directories, partners, or telematics providers you authorize to share data with TrackMyFleet.

3 How We Use Information

TrackMyFleet processes data to:

• Provide, personalize, and maintain the TrackMyFleet platform and related services.
• Deliver alerts, analytics, billing notices, and customer support responses.
• Improve performance, enhance security, and develop new features.
• Comply with legal obligations, enforce terms, and prevent fraud or misuse.
• Send marketing or educational communications (you may opt out at any time).

We rely on legitimate business interests, contractual necessity, consent (where required), and legal obligations as our primary legal bases for processing personal information.

4 Sharing and Disclosure

We do not sell personal information. We may share data with trusted service providers who assist with hosting, analytics, payment processing, customer communications, and security. These providers are contractually bound to safeguard your information and use it only as instructed.

We may also disclose information to comply with the law, respond to lawful requests, protect TrackMyFleet and our users, or in connection with a business transaction such as a merger or acquisition.

5 Data Retention

We retain personal and fleet-related data for as long as your account is active or as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion of specific data subsets, subject to applicable legal and contractual requirements.

6 Security

TrackMyFleet uses administrative, technical, and physical safeguards designed to protect your information, including role-based access controls, encryption in transit, secure hosting environments, and employee confidentiality training. No system is completely secure, so we encourage you to maintain strong passwords and promptly notify us of any suspected unauthorized activity.

7 Your Choices and Rights

You can manage certain privacy preferences by:

• Accessing, updating, or exporting account data from your TrackMyFleet dashboard.
• Submitting a request to review, correct, or delete personal information.
• Adjusting browser settings to control cookies or opting out of analytics tracking tools.
• Unsubscribing from marketing emails using the link in any communication.

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, and Utah), you may have additional rights related to access, deletion, portability, and opting out of targeted advertising. You can exercise these rights by contacting us as outlined below. We will verify your identity before responding to protect your account.

8 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to remember preferences, authenticate users, analyze usage, and deliver relevant content. You can manage cookies through your browser controls, but disabling them may affect certain product features or performance.

9 Children's Privacy

TrackMyFleet is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10 International Transfers

TrackMyFleet is based in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions where our service providers are located, which may have data protection laws different from those in your jurisdiction.

11 Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When we update the policy, we will revise the "Last updated" date and provide additional notice if required by law.